At Moiz Blogger, we are committed to delivering high-quality digital products and services that meet your expectations. Your satisfaction is our priority, and we offer a 24-hour money-back guarantee to ensure your experience with us is positive. This policy outlines the circumstances and procedures for requesting a refund. Please read carefully to understand the terms and conditions.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Non-Delivery of Product: If a digital product was not delivered or accessible due to an error on our end, please contact us within 24 hours of purchase.
- Service Not Rendered: In cases where the purchased service was not rendered or fully completed due to technical or other issues within our control.
- Technical Difficulties: If a digital product has an unresolved technical issue that prevents it from functioning as described, a refund may be issued after attempted resolution.
Exclusions: Certain products and services are non-refundable:
- Digital Downloads and Content Accessed: Once a digital download has been accessed, we cannot offer a refund due to the nature of the content.
- Completed Services: Services that have been fully rendered are not eligible for refunds.
- Personalized or Custom Services: Customized services tailored specifically to your needs are non-refundable once work has commenced.
2. Timeframe for Refund Requests
To qualify for a refund, your request must be made within 24 hours of the purchase date. This timeframe ensures quick resolution for both parties. Refund requests made outside this 24-hour window may not be eligible.
3. How to Submit a Refund Request
- Contact Us Directly: Email our customer support team at [askmoizblogger@gmail.com] or use our website’s contact form.
- Provide Required Information: Include your order number, date of purchase, and a summary of why you are requesting a refund.
- Verification Process: Our team will review your request and may reach out for additional information if necessary. We aim to resolve all refund requests as quickly as possible.
4. Refund Approval and Processing
Once your refund request is reviewed and approved:
- Processing Time: Approved refunds are processed within 24 hours. You will receive an email confirmation once the refund has been issued.
- Refund Method: Refunds are credited back to the original payment method used at the time of purchase. We do not issue refunds in alternative forms, such as store credits or other payment options.
- Bank Processing Times: Please note that bank processing times may vary, and it could take an additional 2-5 business days for the refund to reflect in your account, depending on your payment provider.
5. Policy Limitations
- Frequent Refund Requests: To ensure fair use of our refund policy, we may review accounts with frequent refund requests. Accounts with repeated refund requests may be restricted from future purchases.
- Partial Refunds: For bundled products or services purchased together, partial refunds may be issued if one part of the bundle is eligible for a refund.
- Refund Denials: Refund requests that do not meet our eligibility criteria or are deemed fraudulent will be denied.
6. Customer Responsibility
- Technical Compatibility: Customers are responsible for ensuring that their devices are compatible with our digital products before purchase. Refunds will not be issued for incompatibility issues if minimum requirements are provided on the product page.
- Data Backup: For service-based products, we recommend that customers back up their data before initiating any changes to avoid potential data loss.
7. Changes to the Refund and Returns Policy
Moiz Blogger reserves the right to update or modify this policy at any time. Any changes will be posted on this page, and it is the responsibility of customers to review this policy periodically. Continued use of our products and services after policy modifications constitutes acceptance of these changes.
Contact Information
If you have any questions or require assistance regarding our refund and returns policy, please feel free to contact us at[ Email Us: admin@moizblogger.com . Contact Form Phone Support coming Soon]
Thank you for choosing Moiz Blogger. We are committed to providing excellent service and support for our digital products and services.